Rander 3.0
Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic call center functionality. Your employees can handle more calls in the same amount of time and you can provide your customers with better care.
cti, pbx, panasonic, soft, software, kx-tda100, kx-tda200, kx-tda30, kx-td1232, kx-td816,

  Blitz TAPI SMDR 1.77
CTI application 3-d party meant for forming and writing SMDR messages in the database at TAPI-interface for PBX Panasonic KX-TD. It is need when TAPI-interface is initialized for using others CTI applications 3-d party on COM port of PBX Panasonic KX-TD 1232/812 or SMDR port of PBX Panasonic KX-TD 500. CTI application also meant for extension of self-descriptiveness of SMDR messages of PBX Panasonic KX-TD and KX-TDA.
cti, tapi, smdr, pbx, panasonic, telephony, log calls, kx-td, kx-tda, crm system,

  Freeware HelpDesk CentreDesk Group 4.000
CentreDesk is a freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
helpdesk, help desk, freeware, call center, call centre, helpdesk software, help desk software, inventory, workshop, centerdesk,

  Terrasoft CRM 2.88
Terrasoft CRM is developed specially for mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries. Terrasoft CRM is easy-to-use and contains all the ultimate CRM functions for sales, marketing and service. Besides, Terrasoft CRM provides functionality for time, project, email and documents management and can be easily integrated with financial software.
crm, customer relationship management, crm software, crm vendor, crm tools, crm application, crm solution, crm system, services, call center,

  Dynasoft TeleFactura 3.90
TeleFactura offers the functionality of a PSTN/VoIP telephony engine with voice, video, data, instant messaging routing, integrated reporting/billing, access-control with Radius/AAA-compatible VoIP/PSTN equipment, all under one system. Supported are: IVR, pre/postpaid cards, call centre, IAX and VoIP server and gateway. This is offered thanks to a close integration with Yate. Hosted/outsourced options offered to mitigate investment costs.
telecom, telephony, voip, voice over ip, least cost routing, cdr, call data records, radius, aaa, yate,

  Dialgo Personal Call Center 2.5
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.
telephony, modem, caller id, digits, phone, speech, wave, answering machine, sapi 5, call center,

  Request Tracker 3.1
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
help desk, call center, helpdesk, workorder database, crm, kms, customer relations management, customer resource management, resource management, customer service,

  Voice Call 4.2
Voice Call is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause. Callers can be announced using any SAPI compliant text-to-speech engine. If the number is in the Cute Organizer database then callers name, photo and notes will be shown before you even pick up the phone.
answering machine, dialer, call center,

  StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.3.0
StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message.In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity.
crm, help desk, helpdesk, newsletter, ecrm, outlook, telephony, crm, workflow, tickets,

  DataTrack System 2.5.2647
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.
support management, help desk software, call center, work order management, customer support, issue tracking, trouble ticket, defect tracking, helpdesk, helpdesk software,

  AverageTime 1.0
AverageTime is a quick and simple application that will average together a series of times, entered as HH:MM. Very useful in call center applications, such as finding the average handle time for a series of calls, or for finding the average wait time on a series of queues. (Freeware)
call center, time, hour, minute, call time, calculate, add, sum, average, queue,

  HelpDesk CDCorporate 4.001
CDCorporate is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
helpdesk, help desk, call center, call centre, helpdesk software, help desk software, inventory, workshop, centerdesk, centredesk,

  Terrasoft CRM 2.8
Terrasoft CRM is developed for small and mid-size business and have thousands of users in retail, communications, IT, business services, automotive, finances, traveling and other industries. Terrasoft CRM is easy-to-use and contains all the ultimate CRM functions for sales, marketing and service. Besides, Terrasoft CRM provides functionality for time, project, email and documents management and can be easily integrated with financial software.
crm, customer relationship management, crm software, crm vendor, crm tools, crm application, crm solution, small business crm, crm system, services,